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Welcome to the BlueDial help page. Here you will find answers to most frequently ask questions about your watch purchase.
Shipping Questions
What shipping options does BlueDial have?
How soon will BlueDial ship my order?
Does BlueDial ship to International locations?
Does BlueDial ship to Puerto Rico or other U.S. territories?
Does BlueDial ship to APO or other foreign military addresses?
Are BlueDial shipments insured?
Can BlueDial have my order delivered on a Saturday or Sunday?
Will I need to be present to received the delivery?
Can I ship the order to an address other than my credit card's billing address?
Product Questions
Are all BlueDial's watches real?
Do all BlueDial's watches come with a warranty?
Do all BlueDial's watches come with a serial number?
How can BlueDial offer such a great price?
What types of payment does BlueDial take?
Will BlueDial size my watch before it is shipped?
How do I measure my wrist?
What if I need additional links for my watch?
What is BlueDial's return policy?
The watch I want to order appears to be out of stock?
The watch I want is not listed on your web site, can you special order it for me?
After the Order is Complete
The tracking number I received does not appear to be valid?
I just received my watch and I need to have it sized, what are my options?
I need to get the battery changed in my watch?
I would like to exchange my watch, what do I need to do?
I would like to return my watch for a refund, what do I need to do?
My watch appears to be defective, what should I do?
I have not received a watch I ordered?
My warranty is through BlueDial, and I need my watch serviced?
How do I track my order after it is placed?
How is my credit card charged?
Shipping Questions
What shipping options does BlueDial have?
We offer 2nd business day or you can upgrade to Next business day.
How soon will BlueDial ship my order?
BlueDial.com ships most orders on the same business day if the order if placed by 3:00pm pacific time. Multiple quantity orders, orders that require sizing, or orders that require address verification (such as alternate shipping addresses), may be delayed. If your order will have a delay of more than two business days, we will attempt to contact you. Please refer to the product page for any other shipping delays.
Does BlueDial ship to International locations?
At this time BlueDial.com only ships to the United States.
Does BlueDial ship to Puerto Rico or other U.S. territories?
Yes, BlueDial.com can ship orders to most valid U.S. territories such as Virgin Islands and Guam. In these cases we ship via U.S. Postal Service. There is an additional 17 fee for this service. Please allow 3 to 7 days for delivery.
Does BlueDial ship to APO or other foreign military addresses?
Yes, BlueDial.com can ship orders to most valid U.S. military addresses such as APOs. In these cases we ship via U.S. Postal Service Priority Mail. There is an additional 17 fee for this service. Please allow 7 to 10 days for delivery.
Are BlueDial shipments insured?
Yes, BlueDial.com, at its own expense, insures all orders prior to shipping so there is no need to worry about lost or damaged shipments. You may select addition shipping insurance on teh shopping cart which will help expedite the claims process in case of loss or damage during shipping.
Can BlueDial have my order delivered on a Saturday or Sunday?
BlueDial can ship your order on a Friday for a scheduled Saturday delivery. Simply choose this special shipping option on the order form. There is no Sunday delivery available.
Will I need to be present to received the delivery?
No, on most orders we do not require a signature for the delivery. However, we highly recommend that you have a person available to sign and receive the order. This helps avoid delayed deliveries lost shipments.
Can I ship the order to an address other than my credit card's billing address?
At this time, BlueDial can only ship to your credit card's billing address unless you contact your credit card company and add your shipping address on file as an alternate address.
Product Questions
Are all BlueDial's watches real?
All watches sold from BlueDial are 100% guaranteed to be authentic and genuine. We do not ever sell used, previously owned, replica, or imitation watches. All watches come in the original packaging with all original paperwork and factory serial numbers.
Do all BlueDial's watches come with a warranty?
Yes, all watches sold from BlueDial include a warranty:
See the warranty page for more details.
Do all BlueDial's watches come with a serial number?
Yes, all watches sold from BlueDial include a factory serial number if applicable.
How can BlueDial offer such a great price?
BlueDial maintains affordable prices on name brand watches because of our tremendous buying power. We buy product in large volumes and stock in house our entire inventory. Then due to our extremely low overhead, we can pass the savings on directly to the public.
What types of payment does BlueDial take?
We accept all major credit cards, Pay Pal, and money orders. Purchases by money order will ship upon receipt of payment.
Will BlueDial size my watch before it is shipped?
We offer to adjust metal band or bracelet to requested size within original band length on most styles.
How it works:
If the watch you want to order has a re-sizable bracelet or metal band, you may ask us to adjust its size.
Please measure your wrist, using a soft ruler or measure tape.(add 0.25 to 0.5 Inch, depends how loose you like it.)
All removed band parts will be included and shipped with your watch.
In some cases we may need an extra day before shipping.
This service is available Only at the time you place this orders.
Leather band or Bangle are not re-sizable.
How do I measure my wrist?
Measure your wrist using a soft ruler or measuring tape. Then add 0.25 to 0.5 Inch, depending on how loose you like it.
What if I need additional links for my watch?
Please contact us using the contact form to see if additional links are available. Please include the model number of the watch and final size you will need the watch. There may be a charge for additional links.
What is BlueDial's return policy?
Please follow this link for our complete return policy.
The watch I want to order appears to be out of stock?
Please fill out our contact us with the model number and a valid email address and we will automatically notify you when it is available. Unfortunately we do not take back-orders for watches.
The watch I want is not listed on your web site, can you special order it for me?
No, unfortunately all the watches that we carry are listed on our web site. If the brand or model is not listed, than we do not carry it.
After the Order is Complete
The tracking number I received does not appear to be valid?
Often, we generate tracking numbers for order before your watch is physically shipped. Once the carrier picks up and scans your package, it will be trackable. This typically happens around 7 to 8 PM pacific time on business days only.
I just received my watch and I need to have it sized, what are my options?
We recommend that you take your watch to a local jewelry store that provides this service.
I need to get the battery changed in my watch?
If your watch has a warranty through BlueDial.com, please fill out the RMA request form and BlueDial will change the battery for you. If your warranty is through the manufacturer, please consult the manufacturer and follow their guidelines for battery replacement.
I would like to exchange my watch, what do I need to do?
You must obtain a return authorization. Please follow this link for our complete return policy and instructions for exchanging the watch.
I would like to return my watch for a refund, what do I need to do?
You must obtain a return authorization. Please follow this link for our complete return policy and instructions for returning the watch.
My watch appears to be defective, what should I do?
Please contact us and describe the issue with as much detail possible. Please include the watch model number and your order number.
I have not received a watch I ordered?
Please contact us with your name, order number, and watch model and we will investigate your situation.
My warranty is through BlueDial, and I need my watch serviced?
Please contact us with your name, order number, and watch model and we will contact you with instructions for obtaining warranty service.
How do I track my order after it is placed?
If you provided a valid email address when you placed your order, you will be emailed a link where you can check your order status and get your tracking number. Your tracking will also be emailed to you once your order is packaged.
How is my credit card charged?
When you place your order a pre-authorization is taken on your credit card. This simply checks to make sure you provided a valid credit card number that it has the available balance to cover the cost of the watch you ordered. We will only charge your card once the watch ships.
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Over 350,000 Satisfied Customers! 
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We Offer Free 2nd Day Shipping (48 states) and Free Sizing.
All Brand Names are Registered Trademarks of their Respective Holders.
We only sell 100% brand new, authentic and genuine watches.
We do not ever sell used, previously owned, replica, or imitation watches.
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Contact Us
Customer Service Toll free 1- 877-518-9396 M-F 8am-5pm PDT.
6170 W. Lake Mead Blvd. #101 Las Vegas, NV 89108
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Bluedial Watches, is proud to be an authorized dealer of Citizen Watches, Casio Watches, Wenger watches and more, with over 20,000 watches in stock, Bluedial is the Internet's leader in Seiko Watches, and Citizen Watches, We sell name brand Watches like Seiko, Citizen, Casio, Swiss Army, Fossil, Diesel, ESQ, Bulova, and more, genuine and authentic watches of the highest quality. All of our Watches come brand new in the original Watch brand box with full warranty. Any watch we sell is guaranteed! Bluedial Watches offers the premier customer service through either email or telephone. Buying a watch like Seiko or Citizen is a special occasion and we treat it as such. With free sizing and free 2nd day Shipping, on all of our watches including Casio Watches, and Swiss Army, there's no wonder Bluedial Watches has outpaced the competition. Bluedial Watch Store specializes in Citizen watches (including Citizen Eco-Drive watches), Seiko watches (including Seiko Velatura and Seiko Sportura, Seiko Chronograph), Casio watches such as Pathfinder and Atomic watches, Bulova watches (including many diamond Bulova watches), Fossil watches, Diesel watches, ESQ watches, TW Steel watches, Hamilton watches, Tissot watches, and Wenger, watches. We are sure you will enjoy your shopping experience with Bluedial when you buy watches.
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