All watches are shipped with a return seal. If this seal is removed, damaged, or manipulated, return is void. This seal MUST be present and unaltered for any returns.
If you suspect that your watch may be somehow defective, please notify BlueDial.com immediately. Do not attempt to repair the watch yourself or by anyone else.
ALL returns must have a return authorization before being returned to us. Requests for RMA must be made within 15 days of order delivery, and return back to us no later than 6 days after an RMA been issued.
Watches may not be worn, used, sized or altered in any way. Watches showing any sign of wear can not be returned.
All returns are subject to a 5% restocking fee + $14.50 shipping charge. The 5% fee will be waived on watches returned for exchange for an item of equal or greater value.
Watches with proven factory defects (as determine by BlueDial.com) will be replaced with the same model if reported to us within 3 days of delivery. This does not include items damaged due to abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage.
Picture or description discrepancies on our web site or other advertising are not considered defects.
Out of the box visual defects MUST be reported within 48 hours of delivery, otherwise a restocking fee may apply to cover the damage.
All returns must include non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (parts, instruction manuals...). Otherwise, additional restocking fees may apply.
All shipping charges are not refundable.
Charges for additional links are not refundable.
Watches which have been sized (by anyone other than BlueDial) are not returnable.
Freight charges for all returns will be the responsibility of the customer.
Click here to request an authorization to return a watch.